About ADI Leak Detection Conwy

ADI Leak Detection Conwy is a leak detection service that finds hidden water leaks in Conwy. ADI Leak Detection was founded in 2011.

Engineer turning an external stop tap in a grass verge

Who is ADI Leak Detection?

ADI Leak Detection Conwy is the Conwy service of ADI Leak Detection. The company finds hidden leaks in central heating, plumbing, water mains, drains, swimming pools, roofs, bathrooms, ceilings and garden irrigation without opening anything up first.

It repairs plumbing, heating, water mains and swimming pool leaks; roof, structural and drain faults are located and reported for the right contractor.

Bookings, scheduling and reports are handled by ADI Leak Detection’s head office.

You speak to our office team before an engineer is booked. The engineer who investigates your leak writes your report, so you get answers from the person who attended.

Detecting leaks since

2011

TrustScore from 1,658 Trustpilot reviews, as of November 2026

4.7
Rated 4.5 out of 5 on TrustpilotTrustpilot

How do you arrange a leak detection visit in Conwy?

Leak detection enquiries reach a technical advisor, who calls you back to discuss your leak and arrange the visit.

Same or next day depending upon engineer availability.

A technical advisor calls you back to discuss your leak and arrange the visit. Your details are only used for the purposes of your enquiry. Privacy policy.

What are ADI Leak Detection’s company details?

ADI Leak Detection is the trading name of ADI Leak Solutions Ltd, registered in England and Wales, company no. 15870765.

Trading nameADI Leak Detection
Legal entityADI Leak Solutions Ltd, registered in England and Wales, company no. 15870765
Founded2011, by Adrian Morgan
Conwy coverLeak detection visits arranged through head office.
Phone01492 205012
Head officeSuite 407, Access Business Center, Handy Cross Roundabout, High Wycombe, HP11 1UP
Registered office1 George Street, Wolverhampton, WV2 4DG
Engineers25 leak investigation engineers across England, Scotland and Wales.
Insurance£5 million public liability cover
HoursMonday to Friday, 7:30am to 6:30pm. Saturday and Sunday closed.
Reviews1,658 Trustpilot reviews, as of November 2026

How does ADI Leak Detection Conwy work for landlords, letting agents and commercial premises?

The team investigates hidden water escapes in the historic town and its named local areas. Conwy’s conservation plan records slate roofs, while Cadw describes the streets within the walls as cramped and medieval. These details help frame an access discussion without deciding the age or condition of an individual building.

Explain its current room arrangement, later alterations and the spaces that can be opened. The investigation follows the symptoms and the accessible route through your property. Conwy’s 2021 built-up area contained 15,715 residents. Its accommodation extends beyond the conservation-area examples: semi-detached houses or bungalows account for 37%, detached homes 32.8%, terraces 15.8% and flats, maisonettes or apartments 13.1%.

Another 1.3% falls within the mobile or temporary structure category.

Conwy’s education setting includes Ysgol Aberconwy, and its local enquiry geography extends through Gyffin, Deganwy and Llandudno Junction. For rented or managed premises, the team needs a clear arrangement for access to the affected rooms and controls. The occupier can describe when water appears, while the repair contact may hold records of earlier alterations.

If services pass through another occupied space, identify who can coordinate entry so the suspected route can be considered as a whole. The Conwy tenure table records 1,115 households as privately rented or living rent free, representing 15.6%. Social renting accounts for 9.6%, outright ownership 46.2%, and ownership with a mortgage, loan or shared ownership 28.7%.

These figures describe the built-up area rather than the whole county borough.

Conwy’s commercial locations include High Street, Tre Morfa Enterprise Park, Conwy Morfa Enterprise Park and Parc Caer Seion. Tre-Marl Industrial Estate adds an employment setting in Llandudno Junction. The team discusses the services and access relevant to your own unit. Identify the affected washroom, supply or drain and explain any restriction caused by equipment or an occupied work area.

A building manager’s plan may help establish where pipework continues beyond the room showing water. The council places Tre Morfa Enterprise Park, Conwy Morfa Enterprise Park and Parc Caer Seion by the A55. High Street provides a different commercial setting within the historic centre, where the conservation plan records residential or office accommodation above ground-floor shops.

A risk assessment and method statement is supplied on request for commercial sites.

Every visit ends with its own written report for that property, with the photographs and video from the day, so a portfolio ends up with one document per address rather than a verbal account of what somebody found. Those reports are written for trace and access and escape of water claims.

Engineer listening at a street stop tap cover on a pavement of terraced houses

How did ADI Leak Detection begin?

Adrian Morgan started ADI Leak Detection in 2011. He came from plumbing, and set out to show that most leaks can be found without taking up a floor or opening a wall.

He put tracer gas, acoustic and thermal methods to work early, designed several of the company’s own tools for pools and pipework, and grew it from one man working locally into a business covering England, Scotland and Wales.

The founder died in 2024. ADI Leak Solutions Ltd was incorporated to carry the company forward, and every engineer still works to the process he built.

Monique Dray joined in 2016 and became Managing Director in 2024, having spent years running operations and the customer side already, so the handover did not interrupt the work. Her focus is on doing the job properly, and on reports customers can rely on for an insurance claim.

Milestones
YearMilestone
2011Adrian Morgan founds ADI Leak Detection in High Wycombe, putting tracer gas, acoustic and thermal methods into one non-invasive process.
2011 to 2015In-house design of pool and pipework leak detection tools.
2019Corporate Livewire Prestige Award, Water Leak Detection Service of the Year.
2021Corporate Livewire Prestige Award, Water Leak Detection Service of the Year (second win).
2023Corporate Livewire Prestige Award, Water Leak Detection Service of the Year (third win).
2024ADI Leak Solutions Ltd incorporated, company no. 15870765, to carry the business forward after the founder's passing. The 1,000th Trustpilot review lands. Monique Dray, with the company since 2016, is appointed Managing Director.
2026Corporate Livewire Prestige Award, Water Leak Detection Service of the Year (fourth win). 25 leak investigation engineers and 1,658 Trustpilot reviews, as of November 2026.

Who runs ADI Leak Detection?

ADI Leak Detection is run by its leadership team, and the company holds the accreditations and awards.

NameRoleResponsibility
Monique DrayManaging DirectorJoined ADI Leak Detection in 2016 and became Managing Director in 2024, after running operations and the customer side of the business for years.
Peter JonesMarketing DirectorPutting ADI in front of people who need leak detection services.
Priti SaundFinance DirectorResponsible for the company's finances and reporting.
Mark JonesTechnical ManagerSigns off every new engineer's training on tracer gas, acoustic listening and thermal imaging.

Which accreditations and awards does ADI Leak Detection hold?

ADI Leak Detection was named Water Leak Detection Service of the Year at the Corporate Livewire Prestige Awards in 2019, 2021, 2023 and 2026. The company is CIPHE accredited, WIAPS registered, a WaterSafe approved contractor and a SPATA member, and some of its engineers hold CSCS cards.

AccreditationStatus
Chartered Institute of Plumbing and Heating Engineering (CIPHE)ADI Leak Detection is an accredited company
Water Industry Approved Plumbers' Scheme (WIAPS)ADI Leak Detection is registered
WaterSafeADI Leak Detection is an approved contractor
SPATA, the Swimming Pool and Allied Trades AssociationADI Leak Detection is a member
Construction Skills Certification Scheme (CSCS)Some ADI Leak Detection engineers hold CSCS cards

What standards and guarantees apply to leak detection?

Every job comes with a written report by the engineer who attended, £5 million public liability cover and a guarantee on repairs.

Repair guaranteeAll repair work carried out by ADI Leak Detection is guaranteed.
Insurance£5 million public liability.
Commercial sitesRisk assessment and method statement supplied on request.
ReportingThe engineer who attended writes the report, with photographs and video for your insurer.

What do customers say about ADI Leak Detection?

Trustpilot reviews describe ADI Leak Detection’s work in the customers’ own words.

Lauren E.

Rated 5 out of 5 on TrustpilotTrustpilot
Gentleman was very polite

Gentleman was very polite, found the leak with no problem very helpful, tidy and did the job that was required there and then. Couldn’t fault the gentleman at all. Would highly recommend

Date
15 October 2026

Ben M.

Rated 5 out of 5 on TrustpilotTrustpilot
Super professional service

Super professional service. Extremely satisfied

Date
15 September 2026

Davy L.

Rated 5 out of 5 on TrustpilotTrustpilot

Keeping us informed every step of the way,very friendly and overall did a good job .

Date
15 September 2026

Trustpilot reviewer

Rated 5 out of 5 on TrustpilotTrustpilot
Great service

Polite, professional and expert leak detection. Friendly and helpful support service.

Date
8 August 2026

Lisa D.

Rated 5 out of 5 on TrustpilotTrustpilot

Really helpful explaining what work was needed and then fixing the issue.

Date
30 July 2026

Trustpilot reviewer

Rated 5 out of 5 on TrustpilotTrustpilot
Excellent customer service skills

I did not need to go ahead with the job, but l found the response was fast, and the people l dealt with polite, friendly and very helpful.

Date
10 July 2026
4.7 Rated 4.5 out of 5 on TrustpilotTrustpilot TrustScore 4.7 from 1,658 Trustpilot reviews, as of November 2026

What do people ask about ADI Leak Detection Conwy?

Questions about leak detection visits cover bookings, repairs and insurance.

How is a leak detection visit to a Conwy property arranged?

A technical advisor confirms the service and arranges the visit through head office.

Does ADI Leak Detection Conwy repair leaks as well as find them?

Leak repairs cover plumbing, central heating, water mains and swimming pools, and we guarantee that work. Roof and structural leaks are located and reported rather than repaired.

Is ADI Leak Detection insured?

ADI Leak Solutions Ltd carries £5 million of public liability cover. A risk assessment and method statement is supplied on request for commercial sites.

Call now on 01492 205012